Bing has introduced with chatbot to help the users to local search result for restaurants in US. We can able to see the chatbot answering option in bing as desktop search result but not available for IOS app nor in mobile users.
Launching of new feature as shown in screen image , it will list of restaurants are available in cities Redmond and nearby Bellevue . I’ve seen it on about six to eight different searches for specific restaurants, such as Monsoon in Bellevue. Below the regular business information is an invitation — Questions? Ask Monsoon bot for help — with a “Chat” call-to-action button to the right.
On click of pop button , it will open a chat window that has powered by Microsoft owned Skype and automatically try to recognize your skype user id if you have already login into skype account .
There’s no immediate help or guide telling me what kinds of questions I can ask, so the chat experience is clunky at first. But once you get started, the chatbot offers a number of different questions you can ask, including these:
- Show me the directions to your place?
- What parking options you have?
- What dishes do you recommend?
- Do you accept Amex?
- How do I reserve a table?
- What is your price range?
- Can I wear formals?
- Are there any discounts?
As I said, the chat was semi-helpful — as is often the case when dealing with chatbots — and you have to learn how to phrase things if you’re not going to use the suggested questions. Here are some screen shots of my conversation with Monsoon bot
I can able to get search six to eight different restaurants in both Redmond and Bellevue, Washington but it did not show up for any of five to 10 Seattle restaurants . It also did not show up for any hotel searches in any those same cities. At this level , it has limited functionality for searching of restaurants We don’t know if it’s purposely active only for restaurants near Bing’s headquarters. We don’t know if Bing has plans to use this chatbot feature more widely in the future.
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